Legal

Privacy Policy

What BMW55 collects, why we are required to hold some of it, who we share it with, and the rights you have over it under Philippine law.

Last updated: July 2026

This policy explains how BMW55 — the platform Filipino players also search as 55BMW — handles personal data across this website and our mobile apps. It is written to be read, not to be skimmed past, because some of what we collect is not optional for us: a PAGCOR-licensed operator is legally required to verify who its players are and to keep records of financial activity.

We process personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission. By registering an account or using this site, you agree to the practices set out below.

What we collect and why

1. Information you give us

When you register, verify your identity or contact support, we collect the data needed to run your account and meet our regulatory duties:

Account details — username, password (stored hashed, never in readable form), mobile number and email address where provided.
Identity and KYC data — full name, date of birth, and images of a valid government-issued ID. We are required to verify that you are at least 18 and that you are who you say you are.
Payment data — the e-wallet or bank account you deposit from and withdraw to, transaction amounts, timestamps and reference numbers. We do not store full card numbers.
Support correspondence — live chat transcripts and anything you send us, including screenshots, so an issue can be traced and reviewed.

2. Information collected automatically

Some data is generated by the act of using the platform. We use it for security, fraud prevention and to understand which parts of the site are actually useful:

Device and connection data — IP address, browser type, operating system, device identifiers and approximate location derived from IP.
Usage data — pages visited, games opened, session times, referring URLs and interactions with promotions.
Betting and account activity — wagers, results, balances and bonus history, which we are obliged to retain as gaming records.

3. How we use your data

To create, operate and secure your account, and to process deposits and withdrawals.
To verify your age and identity, and to confirm that a payout account matches your registered name — the check that protects your balance from someone else.
To detect and prevent fraud, collusion, bonus abuse, money laundering and account takeover.
To apply promotions you claim and calculate rebates, turnover and rewards.
To respond to support requests and keep a record of what was resolved.
To send service messages and, where you have opted in, promotional messages you can unsubscribe from at any time.
To meet legal, tax, licensing and regulatory reporting obligations in the Philippines.

Sharing, storage and retention

4. Who we share data with

We do not sell your personal data. We share it only where it is necessary to run the service or where we are legally compelled to:

Payment providers — e-wallet and banking partners, to move money in and out of your account.
Game studios and platform providers — the studios behind the titles you play receive only what is needed to run and settle a game round.
Identity verification services — to check submitted documents against the details you provided.
Regulators and law enforcement — including PAGCOR and, where a valid legal request is made, Philippine authorities.
Service providers — hosting, analytics, security and customer-support tooling, bound by confidentiality obligations and permitted to use the data only for the service they provide us.

5. How long we keep it

Account, transaction and KYC records are retained for the period required by Philippine gaming and anti-money-laundering rules, which extends beyond the closure of an account. This is why we cannot simply erase everything on request — retaining financial and verification records is a legal obligation, not a preference.

Data we hold for reasons that are not legally mandated, such as marketing preferences and analytics, is deleted or anonymised once it is no longer needed for the purpose it was collected for.

6. Security

Traffic between your device and BMW55 is encrypted with 256-bit SSL. Passwords are stored hashed, access to KYC documents is restricted to staff who need it for verification, and payment operations run through our providers rather than being held in readable form on our systems.

No system is absolutely secure, and the weakest point is usually a shared password. Use a password unique to this account, never disclose an OTP to anyone, and remember that our staff will never ask you for either.

Cookies and your rights

7. Cookies and similar technologies

We use cookies to keep you logged in, remember your language choice between the English and Filipino versions of the site, measure how pages perform, and attribute referrals. Strictly necessary cookies cannot be turned off without breaking core functions such as staying logged in.

You can clear or block cookies in your browser settings. Doing so may sign you out, reset your preferences, or prevent parts of the cashier from working correctly.

8. Your rights under the Data Privacy Act

As a data subject in the Philippines, you have the right to:

Be informed about how your personal data is collected and processed.
Access a copy of the personal data we hold about you.
Correct inaccurate or outdated information — worth doing promptly, since a mismatch between your records and your payout account will hold up a withdrawal.
Object to processing for marketing purposes, and to withdraw consent for it at any time.
Erasure or blocking of data, where it is not subject to a legal retention requirement.
Damages for a violation of your rights, and to lodge a complaint with the National Privacy Commission.

9. Making a request

Send any privacy request through 24/7 live chat or the channels on our contact page. To protect your account we will verify your identity before acting on a request about it — otherwise anyone claiming to be you could ask for your data.

If your request concerns limiting or stopping your play rather than your data, the tools on our responsible gaming page take effect immediately and do not require a formal request.

10. Minors

BMW55 is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18, and any account identified as belonging to a minor is closed, with stakes returned and winnings void. If you believe a minor has registered using your details or your device, contact support immediately.

11. Changes to this policy

We may update this policy as the platform, our payment partners or Philippine regulation change. The date at the top of this page reflects the most recent revision, and material changes will be announced on the site and through our official Telegram channel, @BMW555COM. Continuing to use your account after a change takes effect means you accept the revised policy.